Terms and Conditions for Booking
Terms and Conditions
Booking creates a legally binding contract between the property owners, Rod & Sue Black, and the holidaymaker. The property owner is also referred to as "we" and "us".
The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".
The property referred to being Anchor Cottage, 61 Angle Village, Pembrokeshire, SA71 5AT.
The holidaymaker and members of their party have the right to occupy and use Anchor Cottage together with its gardens for the agreed period of their holiday only.
A booking deposit of 20% is payable within 48 hours of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge, along with the breakage deposit of £150, is payable not less than six weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. A reminder will be sent shortly before the payment is due.
Bookings made less than six weeks prior to the arrival date must be paid in full at the time of booking.
Cancellation by the Holidaymaker
Cancellation of the booking by the holidaymaker should be made in writing and addressed by email to: email@example.com.
In the event of a cancellation less than 6 weeks and more than 1 weeks before your stay, we will attempt to re-let the property and if successful, a discretionary refund may be made. For cancellations 7 days or less before your stay, no refund is possible. This includes cancellations for illness due to Covid-19, as it is a known and insurable risk.
We strongly recommend that all guests take out holiday cancellation insurance to cover all emergency situations as you would if travelling outside of the UK, and we will be happy to provide any details required by your insurance company in the event of a claim.
Cancellation by the Property Owner
The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
Cancellation due to Government regulations forbidding travel (e.g. re Covid-19)
In the event that the holiday must be cancelled due to government restrictions on travel all payments made by you to us will be refunded in full. This does not apply to guests becoming ill with Covid-19 - see cancellation by the holidaymaker above.
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner's opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner's opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Usage of Equipment
Guests must use equipment with care and will be fully liable for the costs of any damage resulting from mis-use. If damage has been notified to us immediately it has occurred, and it is an insurable event meaning that we are able to successfully claim on our insurance, this may be mitigated with your liability limited to the insurance excess.
Children must be supervised in bathrooms, and in particular when using the main family bathroom. The shower door must be in it's proper position when the shower is in use, and any splashes or spills on the floor must be mopped up immediately.
The toilet in the en-suite bathroom is fitted with a macerator - it cannot deal anything other than bodily fluids and toilet paper. Wipes, nappies, sanitary items should not be flushed in any toilet and blockages are chargeable. A waste bin and bags are provided for non-flushable waste in both bathrooms.
The Oil-fired boiler has been set to the correct settings for optimum operation. This should NEVER be adjusted by guests, as all heating is controlled via the Hive thermostat in the TV Lounge. Guests are welcome to adjust heating as they wish via the Hive, and full instructions for using this are in the welcome folder.
Electric Car Charging
We are sorry, but we are currently unable to charge Electric cars as we only have an 80 amp electricity supply - the nearest charging points are in Pembroke Town. Cars must not be connected via an extension lead, as this is an uninsured safety and security risk (our insurance company does NOT cover this risk) - and could blow the main fuse leaving you without electricity for part of your stay Any guest disregarding this rule will be liable to forfeit their security bond, and any loss of amenities such as cooking, heating and hot water due to mis-use will not be compensated.
Number of Guests
The maximum number of people entitled to stay at this property is 8 plus one infant, and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Pets are allowed in the property subject to the property owner's agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.
Pets must not be left unaccompanied in the property at any time and are not allowed upstairs unless they are sleeping in their own baskets. Throws should be used on furniture if your dog is used to sitting on chairs and sofas – please bring your own. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker's party. All mess must be cleared from the garden before you leave. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.
Arrival and Departure Time
Every effort will be made to have the property available from 4 p.m. on the day of arrival. The property must be vacated by 10 a.m. on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. For example, we will never charge you for the accidental breakage of a cup or glass, but would like to know to ensure that we can replace it for the next guest.
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
The property owner will make every endeavour to rectify any identified problems as soon as it is reasonably possible, but please be aware that our local staff do not work in the evenings unless there is a real emergency.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within one week of the departure.